Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests through effective communication and problem-solving skills.
- Meet performance targets set as per the process aligned.
- Willing to work in rotational shift and week off.
- Should have problem solving skills.
Job Requirements :
- 0-2 years of experience in a similar role (BPO/Call Centre).
- Solid knowledge of domestic BPO processes and procedures.
- Should be fluent in Malayalam along with English and Hindi.
- Ability to work on inbound process including voice processing tasks.
- Basic computer proficiency.
📌 Customer Care Executive (Pune)
🏢 Calling 24o7 BPO Services
📍 Pune
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