Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Network Infrastructures
Positive to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary:
The Level 2 Enterprise Network Operations Center (NOC) Engineer plays a critical role in the continuous monitoring, management, and maintenance of the company's enterprise network infrastructure. This position involves handling more complex network issues, providing advanced technical support, and ensuring high network performance and reliability. The Level 2 NOC Engineer collaborates closely with Level 1.5 & 2 support, network engineers, and other IT teams to maintain optimal network operations.




Key Responsibilities:
Continuously monitor network performance and health using advanced network management tools.
Analyze network alerts and incidents, identifying potential issues before they impact operations.
Troubleshoot and resolve escalated network issues, including hardware, software, and connectivity problems.
Provide advanced technical support for complex network incidents, ensuring timely resolution.
Perform scheduled maintenance activities, including firmware upgrades, patching, and configuration changes.
Maintaining network infrastructure consisting of network devices such as Cisco routers/switches, Cisco Wireless, Extreme Wireless, F5 Load Balancers, Cisco ACI, VMware AVI, CradlePoint Routers, Packet capturing tools, Cisco ISE, Infoblox, Cisco SD-WAN, NetGate, Microsemi Time Server.
Analyze network performance data to identify and implement optimization opportunities.
Maintain detailed records

📌 Technology Support Engineer (Indore)
🏢 Accenture
📍 Indore