Guest Experience
- Welcome and assist guests with warmth and professionalism.
- Ensure every guest receives exceptional service throughout their visit.
- Visit tables to gather real-time guest feedback and resolve concerns promptly.
- Build relationships with repeat guests and maintain guest preferences where possible.

Reservations & Phone Handling
- Manage all restaurant reservations via phone, WhatsApp
- Handle incoming calls professionally and convert enquiries into confirmed reservations.
- Maintain an accurate reservation diary and guest database.
- Communicate reservation updates, special requests and VIP arrivals to the operations team.

Communication & Coordination
- Brief the restaurant team daily regarding reservations, large groups, VIP guests, birthdays, anniversaries and special occasions.
- Coordinate with the kitchen, service and management teams to ensure smooth guest experiences.
- Communicate upcoming events,



promotions and special menus to guests and assist with enquiries.

Guest Feedback & Online Reputation
- Collect guest feedback during and after dining.
- Encourage satisfied guests to leave reviews on Google, Zomato and other relevant platforms.
- Monitor online reviews and respond professionally and promptly across all review platforms.
- Escalate negative feedback to management and ensure timely resolution.
- Track guest feedback trends and share insights with the management team.

Event & Marketing Support
- Assist in promoting in-house events, workshops and special experiences.
- Inform guests about ongoing offers, memberships and upcoming events.
- Support marketing initiatives by maintaining guest databases and communication lists.

📌 Guest Relations Executive (Delhi)
🏢 Tasteshop India
📍 Delhi