TIBCO iWAY Support Engineer – L2 Job Description

Job Title-TIBCO iWAY Support Engineer – L2

Experience

3–6 Years

Role Summary

The TIBCO iWAY L2 Support Engineer is responsible for administration, troubleshooting, monitoring, deployment support, and maintenance of TIBCO iWAY integration environments. The role involves incident resolution, root cause analysis, performance monitoring, and coordination with application, infrastructure, and database teams.

Key Responsibilities
- Provide L2 support for TIBCO iWAY environments.
- Monitor and troubleshoot integration interfaces and services.
- Analyze application, server, and iWAY logs for incidents.
- Handle P2/P3/P4 incidents and service requests.
- Support deployment, migration, and release activities.
- Perform root cause analysis (RCA) for recurring incidents.
- Configure and manage adapters, listeners, and channels.
- Monitor message queues and transaction processing.
- Manage SSL certificates and security configurations.
- Coordinate with application, database, network,



and infrastructure teams.
- Maintain SOPs, runbooks, and operational documentation.
- Ensure SLA compliance and production stability.
- Participate in change management and release support activities.

Technical Skills

TIBCO iWAY
- TIBCO iWAY Service Manager
- iWAY Adapters
- iWAY Repository
- Partner Manager
- Message Routing & Transformation

Middleware & Integration
- XML, XSD, XPath, XSLT
- JMS
- SOAP & REST Web Services
- FTP/SFTP
- API Integration

Operating Systems
- Linux/Unix
- Windows Server

Monitoring & Tools
- Splunk
- Dynatrace
- AppDynamics
- Nagios
- ServiceNow

Database Knowledge
- Oracle
- SQL Server
- MySQL

Required Qualifications
- 3–6 years of Middleware/Application Support experience.
- Solid troubleshooting knowledge of TIBCO iWAY.
- Experience with incident, change, and problem management.
- Knowledge of ITIL processes.

📌 Software Engineer (Noida)
🏢 HCLTech
📍 Noida