company overview
MCM BPO PRIVATE LIMITED is a growing ,dynamic business process outsourcing provider. we pride ourselves on offering seamless, high-quality multi-language support and tech-integrated digital services to global clients. we are currently expanding our non-voice support division and are looking for enthusiastic individuals to join our team.
Location:-jogeshwari west mumbai (work from office)
Salary:- 10,000-50,000 per month
(depending on perfomance in the interview)
job summary
as a customer support executive,you will serve as the primary digital touchpoint for our brand. you will be responsible for resolving customer queries, managing complaints, and providing real-time assistance through dedicated email and chat channels. this is a 100% non-voice role requiring zero phone calling.
key responsibilities
provide support:-respond to customer queries via email and chat tools.
maintain quality:-ensure accurate professional and grammatically correct text replies.
resolve issues:- troubleshoot customer problems and escalates complex cases.
track data:- update chat history and ticket details in the system
Requirements
Experience:- freshers and experienced candidates are both welcome.
skills:- strong written english and positive computer typing speed.