Job Description: Network L2

1. Role Overview

The Network Level‑2 (L2) Engineer provides advanced operational support for enterprise network infrastructure, acting as the escalation point for Level‑1 teams. The role focuses on troubleshooting, configuration, incident resolution, change execution, and maintaining high network availability across LAN, WLAN, WAN, SD‑WAN, and security components.

2. Responsibilities

A. Incident & Problem Management
- Handle
L2 network incidents
, escalated tickets, and service requests within defined SLAs.
- Perform advanced troubleshooting of:
- Switching (L2/L3)
- Routing protocols (EIGRP, OSPF, BGP)
- Wireless access points & controllers
- Firewalls (basic rule and connectivity troubleshooting)
- SD‑WAN overlays and underlay issues
- Conduct
root cause analysis (RCA)
and provide permanent fixes.
- Engage with vendors (Cisco, Aruba, Fortinet firewall, etc.) for TAC cases when required.

B. Network Operations & Maintenance
- Perform proactive monitoring using tools such as SolarWinds, PRTG, Cisco Prime, DNA Center, or equivalent.




- Analyze recurring alerts, interface failures, and stability issues to prevent outages.
- Manage port activations, VLAN modifications, trunk configuration, switch stacking support, etc.
- Execute device upgrades, patches, and maintenance activities under change management process.

C. Configuration & Change Management
- Prepare and implement
standard and normal changes
following ITIL processes.
- Deploy network configurations for:
- Switches (Cisco/Aruba/Juniper)
- Routers
- Wireless controllers
- SD‑WAN CPE
- Basic firewall routing/NAT changes
- Validate and test changes, ensuring minimal business impact.
- Maintain configuration backups using tools like RANCID, SolarWinds NCM, or Git-based repositories.

D. Documentation & Reporting
- Maintain network topology diagrams, IP address plans, and configuration standards.
- Update ticket logs, SOPs, KB articles, and RCA reports.
- Provide periodic reports:
- I

📌 Network Security Engineer (Pune City)
🏢 Dexian India
📍 Pune City