We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Inside Account Manager and help us do what we do best: propelling business forward.
As an Account Manager, you’ll convert self-serve users and inbound leads into paid customers while supporting the product-led growth motion. You're the human touchpoint that accelerates the natural user journey from trial to purchase, focusing on expansion and removing friction rather than traditional "hunting." This is for our AI Product
In this role, you will:
Lead Qualification & Management
- Respond to inbound demo requests and "Talk to Sales" enquiries within established SLAs.
- Qualify and prioritize leads based on buying signals, product usage, company profile, and business needs.
- Conduct discovery calls to understand customer challenges, technical requirements, and business objectives.
- Build and manage a healthy pipeline while routing strategic opportunities appropriately when required.
- Maintain accurate prospect tracking and forecasting within Salesforce CRM.
Product-Led Sales Motion
- Monitor trial activity and proactively engage high-intent users.
- Deliver tailored product demonstrations based on customer use cases.
- Guide prospects through evaluation and proof-of-value activities.
- Help customers discover advanced product capabilities and remove technical or business barriers preventing adoption.
- Convert product users into paying customers through a consultative sales approach.
Direct Outbound Prospecting
- Proactively identify and engage target accounts through email, phone, LinkedIn, and other outreach channels.
- Execute account-based prospecting strategies to generate qual