Company Overview:

Accendra Health
(formerly Owens & Minor, Inc.) is a leading nationwide provider of critical products, technology, and services that support health beyond the hospital for millions of Americans each year. Backed by the industry-leading expertise of our Apria and Byram Healthcare brands, Accendra Health is reimagining the future of home-based care with one of the broadest portfolios of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy. At Accendra Health, we are Bringing Care To Life™: connecting patients, providers, and insurers, and delivering creative solutions that help promote peace of mind and improve quality of life for people living with chronic, complex health conditions.

Website : www.accendrahealth.com

Role Description:

This is a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc)

Responsibilities:




- Confident in a client-facing role and possess the ability to manage multiple stakeholders.
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build call flow designs that interact with backend systems using application program interfaces (API).
- Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platform
- Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
- Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
- Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
- Understand business requirements with the ability to translate to technical requirements
- Prepare design documents based on business requirements for the application development
- Coordinate issue communication and r

📌 NICE CXone Contact Center – Senior Developer (Pune Division)
🏢 Accendra Health
📍 Pune Division