Spectra Hospitality Services is looking for a Reservations Executive to handle bookings and guest enquiries across the hotels and resorts we manage.
If you're warm on a call, quick with details, and enjoy being the first point of contact for a guest — this one's for you.
What you'll do:
- Handle incoming reservation calls, emails, and enquiries across our properties
- Convert enquiries into confirmed bookings with accurate, timely follow-ups
- Manage bookings across the property management system and OTA channels
- Coordinate with property teams on availability, rates, and special requests
- Maintain accurate booking records and share regular reports
- Resolve guest queries and modifications professionally, start to finish
What we're looking for:
- Excellent spoken and written communication in English and Hindi
- A confident, warm telephone manner and genuine service instinct
- Solid attention to detail and comfort working with numbers and records
- Working knowledge of MS Excel; experience with a PMS or OTA extranets is a plus
- Prior experience in hotel reservations, front office, travel, or a call/sales desk preferred — freshers with the right attitude will be considered