ob Description: Genesys Contact CX Support Specialist
The Genesys Contact CX Support Specialist will be responsible for providing Level-2/3 support services, ensuring adherence to agreed service levels (SLA) with regard to Response Time and Restoration Time targets. you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolving needs of our organization.
Required Qualifications
• Extensive & core experience working with Genesys Support and Cloud Architect
• Extensive experience in contact center operations, contact center technologies, and contact center strategies.
• Hands on experience with Genesys CTI Routing for multimedia, Voice and Outbound experience preferred a must.
• Expertise on developing strategies/workflows based on Service Level, Database driven, Skill based, threshold or Multi Site criteria
• Experience collaborating with stakeholders to translate business needs into user stories, including elicitation, analysis, and documentation.
• Expertise in contact center technologies,
including IVR, CRM, WFM, etc., with the ability to research and identify optimal solutions. Proficiency in documenting business and system requirements,
ob Description: Genesys Contact CX Support Specialist
The Genesys Contact CX Support Specialist will be responsible for providing Level-2/3 support services, ensuring adherence to agreed service levels (SLA) with regard to Response Time and Restoration Time targets. you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX setting, ensuring it meets the evolving needs of our organization.
Required Qualifications
• Extensive & core experience working with Genesys Support and Cloud Architect
• Extensive experience in contact center operations, contact center technologies, and contact center strategies.
• Hands on experience with Genesys CTI Routing for multimedia, Voice and Outbound experience preferred a must.
📌 Genesys Contact CX Support Specialist (Pune)
🏢 Zensar
📍 Pune