Program Leadership
- Own and manage multiple concurrent Insurance transformation programs.
- Define program strategy, roadmaps, delivery plans, milestones, and success metrics.
- Drive end-to-end execution from discovery through deployment and hypercare.
- Establish governance frameworks and executive reporting mechanisms.
Insurance Domain Management
- Collaborate with business stakeholders to understand insurance processes and transformation objectives.
- Provide guidance on:
- Policy Administration
- Claims Management
- Underwriting
- Agency/Broker Management
- Customer Service Operations
- Digital Distribution Channels
- Ensure solutions align with insurance industry regulations and compliance requirements.
Salesforce Delivery Oversight
- Lead Salesforce implementation and enhancement programs.
- Oversee solution delivery across:
- Sales Cloud
- Service Cloud
- Experience Cloud
- Financial Services Cloud
- Marketing Cloud (preferred)
- Ensure adherence to Salesforce best practices, architecture standards, and release management processes.
- Coordinate with Salesforce architects, consultants, developers, and QA teams.
Stakeholder Management
- Build trusted relationships with client executives, business leaders, and technology stakeholders.
- Facilitate steering committee meetings and executive governance reviews.
- Manage expectations, risks, issues, and escalations proactively.
Offshore Delivery Management
- Lead and mentor cross-functional offshore teams.
- Coordinate delivery across development, QA, business analysis, architecture, and support teams.
- Ensure resource planning, utilization, and delivery excellence.
Financial & Portfolio Management
- Manage program budgets, forecasts, and financial performance.
- Track program profitability and resource utilization.
- Identify opportunities for cost optimization and efficiency improvements.