Company Description

eShipz is an creative logistics automation platform designed to simplify shipping operations and enhance post-purchase experiences. The platform offers features like multi-carrier integrations, real-time tracking, NDR management, and analytics, helping businesses streamline their logistics processes. Trusted by over 350 enterprises and eCommerce brands, eShipz delivers comprehensive solutions such as automated shipping labels and freight audits. Known for its user-friendly tools and reliable customer support, eShipz is empowering businesses to achieve smarter shipping. Explore more at www.eshipz.com.

Role Description

An
L2 Technical Support Engineer with Python knowledge
is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform
deep-dive analysis, troubleshooting, and problem resolution
to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities




- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established
Service Level Agreements (SLAs)
.
- Participate in
on-call rotation
for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain
Python scripts
for
automation
of repetitive support tasks, system health checks, and data manipulation.
- Use Python for
debugging
and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write
ad-hoc scripts
to extract, analyze, or modify data in da

📌 Technical -Support- Manager ( 2 to 5 Years, Logictis,Ecommerce) (Bengaluru)
🏢 eShipz
📍 Bengaluru