ServiceNow ITOM Lead
Wilmington, DE
Monday – Friday 8:00 – 5:00
Remote
We are looking for a seasoned ServiceNow ITOM practitioner who brings deep
technical expertise and the leadership acumen to drive our ITOM strategy
forward. You will own the full ITOM domain Discovery, CMDB, CSDM, Service
Mapping, Event Management, and Operational Intelligence while mentoring a team
of developers and administrators distributed geographically, partnering with
business stakeholders, and delivering measurable value across the organization.
Some of the things you will be doing:
* Strategic Planning: Develop and execute the ITOM strategic roadmap, aligning
Discovery, CMDB, Service Mapping, Event Management, Operational Intelligence,
and Orchestration with IT and business objectives.
* Solution Architecture: Architect and deliver robust, scalable, and secure
ITOM solutions; review and approve all ITOM design decisions made by the
team.
* CSDM/CMDB Ownership & Health: Lead CMDB design, governance, and ongoing
health including CSDM adherence, normalization rules, data integrity, and
reconciliation. Own the authoritative source of truth for IT infrastructure
and services.
* Pattern & Probe Development: Develop and maintain custom Discovery patterns,
probes, sensors, and Service Mapping rules; provide hands-on guidance and
quality review for the team.
* Event Management & AIOps: Oversee Event Management and Operational
Intelligence configurations; drive correlation rules, alert noise reduction,
and actionable insight delivery to operations teams.
* Code Quality & Governance: Define and enforce coding standards, peer-review
processes, and governance policies for all ITOM development, scripting, and
configuration.
* Project Oversight: Manage the full ITOM project lifecycle — from requirements
and design through deployment, UAT, and post-implementation support —
delivering on time and on budget.
* Stakeholder Engagement: Translate stakeholder requirements into durable
ServiceNow
📌 ServiceNow ITOM Lead (Bengaluru)
🏢 CSC
📍 Bengaluru