We are inviting applications for the role of Delivery leader -Insurance Operations Lead

In this role, You will be responsible for leading the business unit of more than 300 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities
- Need Global Insurance experience with deep domain in P&C; Underwriting and Claims. 18+ years of experience, having managed multiple clients and or a large global multi geo, multi service line enterprise client.
- Most of our accounts have US, EU, UK and APAC mix, so understanding how to work in these different cultures and facing off with senior stakeholders across business and vendor management is important.
- PnL size of 12-15 M is a good minimum criterion. Must have 3rd party outsourcing experience, Captive is not preferred. Must be an experienced AVP/ Sr AVP (4+ yrs) or a lateral VP.




- Transformation and Value delivery beyond SLAs using data and tech is preferred and ideally experience should not be restricted to only Lean six sigma continuous improvement as a lever.
- Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business and drive revenue growth.
- Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
- Foresee risks, be proactive and predictive while developing mitigation plans
- Experience of participating and leading in new deal pursuit as domain/ delivery SME and setting up current transitions would be an advantage.

Qualifications we seek in you

Minimum qualifications
- This will be Operating Leader position in Insurance Vertical.
- Insurance and Reinsurance UW, Claims and Technical acco

📌 Delivery Leader (Delhi)
🏢 Genpact
📍 Delhi