The Senior OCI Analyst will support mission critical workload on OCI as well as onboarding new customers to OCI.
Works closely within Syntax and customers to provision and manage resources in OCI. The ideal candidate will be a hands-on self-starter contributor who has a valuable cloud computing background, as well as experience in performing implementations and orchestration of the complete array of OCI infrastructure-as-a-service (IaaS) and platforms-a-service (PaaS) offerings.
Responsibilities
- Lead and possess self-drive ability in onboarding process to deliver proposed solutions and customer expectations.
- Work with Project Managers and customers to understand customer requirements, technical designs, and infrastructure builds, providing inputs required to successfully automate deployments.
- Adhere to technical standards and best practices for Syntaxs OCI IaaS solutions, collaborating with OCI and other teams colleagues within Syntax.
- Draft architecture design diagrams,
document onboarding runbooks and creating standard operating procedures.
- Understand and Perform operations as per custom requirements. Work closely with Syntax teams to integrate Syntax solutions with OCI including identity and access management, privileged access management, privileged password management, logging, and vulnerability management.
- Responsible for using ticketing system to track and address incoming client needs to provide ongoing, on-demand support for clients (including setup/configuration, ongoing maintenance, troubleshooting issues).
- Act as Level II escalation for Priority 1 issues related to OCI, participating in the root cause analysis (RCA) and corrective action processes, ensuring any lessons learned are contributed for future architecture standards and related designs.
- Act as a technical point of contact to onboard and manage customer workload in OCI
- Complete necessary OCI trainings and earn ce
📌 Senior Cloud Analyst (Mumbai)
🏢 Syntax System
📍 Mumbai
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