We're Hiring: Customer Support Executive – International Collections

Location: Gurugram
Role: Customer Support Executive – International Collections
Salary: ₹30,000 CTC per month
In-Hand Salary:
- During Probation (First 2 Months): Approx. ₹23,000/month
- Post Probation: Approx. ₹26,000/month
- Experience Required: Minimum 6 Months
- Work Mode:

Work from OfficeJob Overview

We are looking for a Customer Support Executive – International Collections with a minimum of 6 months of experience in an international collections process. The ideal candidate should have strong communication, negotiation, and customer-handling skills, with experience in recovering outstanding payments while maintaining a professional and customer-centric approach.

Key Responsibilities
- Handle outbound calls to customers regarding overdue payments and outstanding balances.
- Follow up with customers to ensure timely payment collection.
- Negotiate payment arrangements while adhering to company policies.
- Resolve customer queries related to billing and payment issues.




- Maintain accurate records of customer interactions and payment commitments.
- Meet daily and monthly collection targets and quality standards.
- Escalate unresolved cases to the appropriate team when required.
- Ensure compliance with company guidelines and international collection practices.

Eligibility Criteria
- Minimum 6 months of experience in an International Collections Process (Mandatory).
- Excellent verbal communication skills in English.
- Strong negotiation and persuasive communication skills.
- Ability to handle difficult conversations professionally.
- Basic computer knowledge and familiarity with CRM systems.
- Willingness to work in rotational/night shifts, if required.

Preferred Skills
- Customer-focused approach with problem-solving abilities.
- Target-driven mindset.
- Good interpersonal and listening skills.
- Ability to work in a fast-paced environment.

Compensation & Perks
- CTC: ₹30,000 per month

📌 Customer Support Executive – International Collections (Gurugram)
🏢 Ecliptic Insight Ventures
📍 Gurugram