The Reporting Analyst is responsible for measuring, analysing, and communicating the business value that Mea Platform delivers to our insurance clients. This role transforms raw platform usage data, client operational metrics and Mea operational support data into compelling stories of ROI, efficiency gains, and process improvements that drive renewals, expansions, customer advocacy and operational efficiency for Mea.
Why This Role Exists Now
Scale Challenge: With a rapidly growing client list, we need systematic measurement of client success
ROI Validation: Fact based proof of value to justify renewals and expand usage
Product Insights: Usage data reveals what's working (and what's not) to guide roadmap
Sales Enablement: Quantified results from existing clients drive recent business
Operational Excellence: Data-driven insights help improve support and implementation methodologies
Core Responsibilities
1. Client Value Measurement
What:
Design and implement measurement frameworks for each client to track mea's impact