This role is for one of the Weekday's clients
Salary range: Upto Rs 100000 (ie upto INR 1 LPA)
Min Experience: 2+ years

Location: Remote (India)

JobType: full time

We are looking for a proactive and customer-focused
Help Desk Engineer
with
2-5 years of experience
to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving hardware and software issues, and ensuring a seamless technology experience for end users. You will act as the first point of contact for technical incidents, troubleshoot problems efficiently, and escalate complex issues when required.

The ideal candidate possesses strong technical troubleshooting skills, excellent communication abilities, and a commitment to delivering exceptional customer service while maintaining high levels of user satisfaction.

Requirements
Key Responsibilities
- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems
- Provide prompt and effective help desk support by diagnosing and resolving hardware,



software, operating system, and network-related issues
- Log, prioritize, track, and update incidents and service requests using IT service management (ITSM) tools
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals
- Troubleshoot issues related to Windows operating systems, Microsoft Office applications, email clients, and business software
- Assist users with password resets, account management, access permissions, and basic security-related requests
- Perform system installations, software upgrades, and routine maintenance activities
- Escalate unresolved technical issues to higher-level support teams while maintaining ownership until resolution
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
- Monitor recurring issues and recommend process improvements to enhance support efficiency
- Support onbo

📌 Help Desk Engineer (India)
🏢 Weekday AI (YC W21)
📍 India