We are seeking a Salesforce Data Cloud & Technical Consulta who will own the design, governance, supportability, and operational stability of the enterprise integration landscape connecting Salesforce Service Cloud, CTI platforms, SAP systems, middleware, and downstream applications.The individual will act as the primary technical authority for integration architecture, production support, incident management, root cause analysis, and transition activities from the incumbent vendor. This role requires a robust blend of architecture, hands-on troubleshooting, and AMS leadership experience.
Requirements
Integration Architecture & Governance
Own end-to-end integration architecture across Salesforce, SAP, CTI, middleware, and enterprise systems.
Define integration standards, reusable patterns, and governance processes.
Establish Best Practices For
API-led connectivity
Event-driven architecture
Real-time integrations
Batch processing
Error handling and recovery
Ensure integration solutions are scalable, resilient, and supportable.
L3 Production Support Leadership
Act as the highest technical escalation point for Sev-1 and Sev-2 integration incidents.
Lead investigation of complex cross-platform issues.
Coordinate resolution across multiple technology teams.
Drive root-cause analysis and permanent remediation plans.
Define proactive monitoring and alerting capabilities.
Salesforce Integration Ownership
Provide Technical Leadership For Salesforce Integration Frameworks Involving
REST APIs
SOAP APIs
Platform Events
Change Data Capture (CDC)
Bulk APIs
Outbound Messaging
Named Credentials
External Services
Own Salesforce-SAP integration architecture and support.
Partner with SAP teams during migration and transformation initiatives.
Assess impact of SAP chang
📌 Salesforce Data Cloud (Chennai)
🏢 HTC Global Services
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.