Job Description

About the Role:

We are seeking a highly motivated Salesforce Technical Consultant to provide L2/L3 application support, technical troubleshooting, bug fixing, minor enhancements, and release support for a complex Salesforce Service Cloud ecosystem.

The consultant will work closely with the Salesforce Technical Lead, Integration Lead, and Data Cloud Lead to ensure operational stability, faster incident resolution, and continuous improvement of the platform.

This role requires a robust foundation in Salesforce development and configuration combined with a production support mindset.

Key Responsibilities

Application Support

Provide L2/L3 support for Salesforce Service Cloud applications.
Investigate, troubleshoot, and resolve production issues.
Perform incident analysis and identify root causes.
Support business users during issue triage and resolution.
Participate in Sev-1 and Sev-2 incident investigations.

Salesforce Administration & Configuration

Support And Maintain

Service Cloud
Case Management
Omnichannel
Queues
Assignment Rules
Escalation Rules
Approval Processes




Reports and Dashboards
Validation Rules
Permission Sets
Profiles
Flows

Development & Enhancement Support

Develop And Maintain

Apex Classes
Apex Triggers
Batch Apex
Queueables
LWCs
Aura Components (where applicable)
Flow Automations
REST Integrations
Custom APIs

Responsibilities Include

Bug fixes
Performance improvements
Small enhancement deliveries
Technical debt remediation

Integration Support

Assist Integration Lead In

API troubleshooting
Middleware issue investigations
Interface monitoring
Data synchronization issues
Error log analysis

Support Integrations Involving

Salesforce APIs
SAP Interfaces
Middleware Platforms
CTI Systems
Enterprise Applications

Data Cloud Support Collaboration

Work Closely With Data Cloud Lead To

Investigate data synchronization issues.
Support customer profile reconciliation activities.
Analyze source data issues.
Validate integration f

📌 Salesforce Service Cloud Solution Expert (Chennai)
🏢 HTC Global Services
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