Managing the processing of Two-Wheeler business disbursement process. Publishing & tracking of MIS.
Duties And Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
Project And Initiatives
Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches
Ensuring timely completion of the QC process with desired quality
Tracking the document movement from Sales to Branch Ops to Back-office
Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage
Engaging & Liaison with PMO & IT. to provide resolution of the issues / escalations raised by branches
Publishing & Tracking of multiple MIS on set frequency and for better control over each activity
Communication / new process download to branches
Follow up with internal stakeholders such as IT/PMO for AOP project delivery, System enhancement
Communication / current process download to branches
Monitoring And Tracking
Tracking MIS on Quality of file processed, issued reported and follow up to ensure high standards are achieved and maintained.
Formally assesses branch management during visits on both functional and location control parameters.
Ensuring focus on each branch to ensure all branch targets are met
Maintaining manpower count as per guidelines and alerts regional managers in case of abnormal counts
Forecasts manpower requirements and recommends hiring or downsizing accordingly.
Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.
Ensuring policy and process adherence for all products and services.
Tracking the document movement from Sales to Branch Ops to Back-office
Publishing & Tracking of multiple MIS on set frequency and for better control over each activity