Support the Recruitment Manager and Governance Manager in key operational aspects of the site selection process including project setup, site access and due diligence, data management, project research, and schedule and transition support.
Own project controls data gathering and reporting to internal teams including data management around
vendor on-boarding, purchase order support and troubleshooting, project entity formation and budget and accounting forecasting and coordination.
Support the team in creating scalable processes and tracking progress towards on-time delivery of projects/tasks by supporting standard results & improvements/enhancements programs using Agile,
Scrum, Lean/Six-Sigma methodology.
Supporting new onboarding efforts including working with client leads to determine resourcing needs, using new tools/bots to drive follow ups, determining required tool/access suite, managing access & document sharing.
Coordinate across cross-functional teams for collaboration and address and resolve partner queries
Run & review KPI reports,
SLA reports & Sales Invoice reports for Service delivery team.
Skillset Required
Bachelor’s degree in computer science, business, or similar field
Information Technology Infrastructure Library (ITIL) certification
Capable of managing high pressure and short timelines.
Ability to multitask and adapt to changing priorities.
Training in technical writing or experience in basic statistics, accounting, or a similar field.
Experience & Qualifications
3-5 yrs. of enterprise IT infrastructure or equivalent work experience.
Firm understanding of industry best practices.
Robust spreadsheet and presentation skills.
Strong analytical and organizational skills.
Ability to calculate program management statistics like mathematical averages and percentages.
Ability to work independently and with a team.
Ability to adapt to changing technology.
Excellent communication skills
Should be adaptable to different shifts
📌 Operations Program Analyst (India)
🏢 Iron Systems
📍 India
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