Skills: Intellectual property, copyright, fraud investigation, fraud investigation officer, legal documentation, legal compliance, Paralegal experience, legal law. User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Senior Analyst
Qualifications: Any Graduation
Priority Skill
- Content Moderation, Prerequisites
- Maintain an average Quality score of 96% for the last four targeted cycles (not statistical samples).
- Participate & meet the Calibration process – Details
- 3 weeks of training with identified Quality Analyst, including working & reviewing tickets from T2/T3 queues
- Progress evaluated to track progress from readiness standpoint
- Successfully complete & achieve calibration score of 98% of higher (No Exception)
- Initiate no more than one critical issue requiring a Root Cause Analysis (RCA)
per 90-day period'
- Consistent high quality in performance.
- Excellent knowledge of Copyright law and our enforcement guidelines.
- A questioning mindset – the ability to search for, evaluate, apply, and disseminate applicable knowledge.
- Strong communication skills and the ability to coach and mentor agents to improve quality scores.
- Attention to detail is essential to ensure the quality of work execution.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellence in prioritizing tasks and acting under your own initiative.
- Valuable knowledge of Applications, Slides, Sheets, and Docs.