Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership.
It is India’s leading telecom service provider. The Company provides pan India
Voice and Data services across 2G, 3G and 4G platform. With the large spectrum
portfolio to support the growing demand for data and voice, the company is
committed to deliver delightful customer experiences and contribute towards
creating a truly ‘Digital India’ by enabling millions of citizens to connect and
build a better tomorrow. The Company is developing infrastructure to introduce
newer and smarter technologies, making both retail and enterprise customers
future ready with creative offerings, conveniently accessible through an
ecosystem of digital channels as well as extensive on-ground presence. The
Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange
(BSE) in India.

Role

TM – Response & Resolution

Job Level/ Designation

M1

Function / Department

Customer Service

Location

Mohali

Hiring Manager

Vertical Head

Job Purpose

1.



Coordinate and Manage closure of all the customers issues referred to the
circle from partner team, Response & Resolution PF.
2. Execute/coordinate circle specific issues at circle recommended by Proactive
Resolution CoE.
3. Manage circle specific Regulatory compliances pertaining to CC & BO
Operations

Key Result Areas/Accountabilities

1. Ensure timely closure of the issues in coordination with other verticals &
functions esp Network, mktg, IT escalated from Response & Resolution PF,
CoE: CC Analytics
2. Identify the large customer impact issues conduct RCA for circle specific
issues and escalate to CoE – proactive resolution for centrally managed
issues, Multi circle issues
3. Support IVR local activities, customer communication from time to time

Maintain necessary reports and compliance on all regulatory issues relevant to
CC & BO

Core Competencies, Knowledge, Experience

* Knowledge and Subject Matter Expertise around VIL processes, and system

📌 Manager-Response&Resolution Team Member (Sahibzada Ajit Singh Nagar)
🏢 Vodafoneidea
📍 Sahibzada Ajit Singh Nagar