Role

Franchisee Lead

Function / Department

Retail

Location

Mysore

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales
and revenue targets across all products (Voice/Data–postpaid/prepaid, digital,
upgrade etc.)

Core Competencies, Knowledge, Experience

* Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid,
Digital, Upgrades, Cross Sell etc.)
* Ensure and monitor quality of acquisition
* Ensure availability of stock adhering to norms
* Deliver overall revenue targets through channels
* Achieve total target for up-selling and cross-selling
* Facilitate roll-out of Frenchie Store (incl. selection of partners, location
etc.) and meet expansion targets
* Coach channel partners to improve efficiency, drive profitability and
adherence to processes
* Manage churn and customer satisfaction for walk-in customers at touch point
* P&L; management skills
* Understanding of store management and customer relationship management
* Leadership & people management skills

Must have technical / qualified qualifications

Graduate

2-3 years of work experience in Retail Industry

Store Management & Customer Relationship Management

📌 Manager - Retail Franchisee Operations (Mysuru)
🏢 Vodafoneidea
📍 Mysuru