Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership.
It is India’s leading telecom service provider. The Company provides pan India
Voice and Data services across 2G, 3G and 4G platform. With the large spectrum
portfolio to support the growing demand for data and voice, the company is
committed to deliver delightful customer experiences and contribute towards
creating a truly ‘Digital India’ by enabling millions of citizens to connect and
build a better tomorrow. The Company is developing infrastructure to introduce
newer and smarter technologies, making both retail and enterprise customers
future ready with cutting-edge offerings, conveniently accessible through an
ecosystem of digital channels as well as extensive on-ground presence. The
Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange
(BSE) in India.
Role
Manager – Quality
Job Level/ Designation
M1
Function / Department
Technology/Quality
Location
Vapi
Job Purpose
This role will be accountable for Quality and Performance of RAN network and to
lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and
optimization of Network to deliver superior voice & data experience to customers
in their respective zones.
Key Result
Areas/Accountabilities
· Daily tracking of Network and Customer experience KPIs for all technologies
like Accessibility, Retainability, Data Speeds, Voice Quality and target
oriented action plan for regular improvement and consistent experience.
· Drive worst cell analysis of all technologies and coordinate with partners,
SNOC and FO team to timely resolution
· Utilization monitoring of key nodes in respective zones and proactive action
to maintain the utilization with in thresholds
· Zonal Network complaints analysis. co-ordination with TSG lead and drive field
team for complaints visits and resolution
· Engagement with Zonal business/CS teams for Network complaints management and
drive network performance imp