THE PROSPECT

We are seeking a senior Projects and Consulting Subject Matter Expert with 18–20
years of functional experience in leading business projects, consulting
engagements, and transformation initiatives within retail banking back-office
operations. The role is responsible for driving functional consulting, process
transformation, operating model design, Agile-led project execution, and
business change initiatives across areas such as credit cards, payments, secured
loans, unsecured loans, onboarding, fulfilment, servicing, and operational
support.

The candidate must bring solid functional banking domain expertise, consulting
experience, project leadership capability, Agile ways of working, and proven
experience in operational transformation within retail banking back-office
operations.

This is a functional business consulting and transformation role and is not
intended to be a technical project management, IT delivery, or system
implementation role.

OUR IDEAL CANDIDATE

* Lead business projects, consulting assignments, and transformation




initiatives across retail banking back-office operations.
* Provide functional consulting expertise across banking processes including
credit cards, payments, secured lending, unsecured lending, onboarding, KYC,
account opening, documentation, fulfilment, and servicing operations.
* Work closely with business, operations, risk, compliance, quality, and
transformation stakeholders to define project scope, business requirements,
process changes, and expected outcomes.
* Lead Agile-based business initiatives by managing business requirements,
backlog prioritization, sprint planning inputs, process validation, and
stakeholder governance.
* Translate business objectives into structured project plans, process
improvement roadmaps, operating model recommendations, and implementation
approaches.
* Conduct current-state assessments, gap analysis, root cause analysis, and
future-state process design for banking operations.
* De

📌 Projects and Consulting SME (Noida)
🏢 Capgemini
📍 Noida