Managed Services
Service Delivery, Staff

Job Description:

The Service Delivery Consultant delivers contracted Managed Services by executing operational, data, and system-based work on behalf of clients. Acting as an extension of the client’s internal team, this role emphasizes accuracy, consistency, and timely execution while adhering to defined Statements of Work (SOWs) and service standards.

In this role, you will provide professional, courteous, and efficient services across Blackbaud’s suite of CRM products. You will manage file imports and exports, maintain data hygiene, build and deliver reports, and support high-volume, detail-driven work—making strong organizational and time-management skills essential. Working in a structured, quick-paced team environment, you will help prioritize requests, troubleshoot issues, and communicate effectively with both internal teams and clients regarding schedules and delivery. As part of a collaborative team of analysts, you will report to a functional area manager and adapt quickly as client needs and services evolve.

Major Objectives:





Client Service & Delivery
- Deliver Managed Services work in accordance with executed Statements of Work (SOWs), service catalogs, and internal standards
- Manage assigned client deliverables across multiple accounts while meeting schedules and service-level expectations
- Communicate clearly with internal stakeholders regarding status, priorities, risks, and dependencies
- Complete Donation Processing & support Fundraising Operations
- Perform manual gift entry accurately and consistently in client systems
- Process and manage batches, ensuring completeness, accuracy, and proper balancing
- Execute batch imports, validate results, and resolve exceptions
- Perform batch reconciliation to ensure gifts, payments, and financial records align
- Generate and process acknowledgments, including letters, emails, and receipts
- Build and deliver advanced reporting
- Build and deliver sophisticated,

📌 Managed Services Service Delivery (Hyderabad)
🏢 Blackbaud
📍 Hyderabad