- The ChatBot Engineer will progress the development and support of the Chatbot platform to create solutions that better serve the business and ultimately the Customer. The role is expected to participate in all areas of the Chatbot team, working with other team members to identify challenges, research solutions, propose approaches for discussion, conduct pre-defined pilots and support solutions through to implementation across the Chatbot platform.
- Through paired programming activities, the role will support the evolution of the Chatbot service with an infrastructure as code philosophy, ensuring knowledge of best practise techniques are understood. The role will align to industry standard cloud principles, encouraging and support the Delivery teams to use the platform assisting in 2nd 3rd line troubleshooting where necessary. The role requires hands-on engineering skills in at least 1 programming language.
Your Key Accountabilities
- Must ensure the OUR Chatbot platform remains supportable, flexible aligned to the original design operative principles.
- Will provide 2nd line operational engineering platform delivery support for all OUR Chatbot services environments. This will include being able to support troubleshoot key areas of the OUR Chatbot stack may include being a member of the oncall 24 7 rota.
- The candidate will be expected to get involved in all areas of the Chatbot Product such as inception / stand-ups / retrospectives etc taking the initiative to own varied stories across the entire Chatbot stack through to completion.
- Working closely with other Chatbot Engineers, the candidate will be expected to deliver solutions through paired programming activities test-driven development, whilst taking the initiative to develop further programming skills best practise capabilities.
- The role will include the ability to work through the challenge of engineering creative solutions to a desired automatic immutable end state with other Chatbot engineers, rel