QUALIFICATIONS
- BS in Science/Engineering/Mathematics or equivalent work experience
- 4+ years of hands-on experience developing, maintaining, and administering one or more ServiceNow instances
- ServiceNow Certified Application Developer and Certified Administrator preferred
- Experience with Agile methodologies
- Robust problem-solving skills
- Excellent communication and collaboration skills

KNOWLEDGE, SKILLS, AND behaviors
- Web technologies, frameworks like HTML5, CSS3, JavaScript, JQuery, Angular, REACT.
- Application development language such as C#, .NET Core.
- Azure Cloud Development
- Extensive experience working with business users to understand requirements and implement technical solutions
- Proven experience creating and maintaining technical and architectural documentation
- Proven experience implementing and maintaining service portals and Workspaces
- Extensive knowledge of ServiceNows Application Studio and the Service Portal
- Platform implementation experience preferred
- Ability to solve problems, prioritize,



and multi-task in a fast-paced deadline-driven environment
- Ability to work successfully in a team environment as well as independently
- In-depth understanding of the Agile methodology and proven experience gathering requirements and grooming stories, features, and epics

Primary responsibilities
- Design, architect, and develop solutions on the ServiceNow platform to fulfill user requirements
- Troubleshoot advanced issues in the role of Level 3 Support, and resolve critical incidents as a member of an after-hours and weekend on-call rotation
- Develop within and maintain ServiceNows Customer Service Management application, Service Portal, UI 16, and the new Workspaces UI
- Provide technical leadership, mentor junior colleagues, and build relationships with business users and the Product Management team
- Assist with platform upgrades and help maintain the overall health of the platform
- Advocate for and champion the use of ServiceNow

📌 Service Now Developer (Bengaluru)
🏢 Augusta Infotech
📍 Bengaluru