You will be responsible for Client communication, coordination with other Client Services team members and Project Management for Intake, processing & Export of Client Data within Nuix, Relativity platforms.
Primary Responsibilities: -
- Engage with Clients and Law Firms for questions, clarification and escalations related to their eDiscovery Matters.
- Manage a team of up to 5 members of Associates/Senior Associates
- Work closely with the Technical Services, Application Support and other teams to perform Client related tasks, per their requests.
- Coach and Participate in eDiscovery and data management activities, including, but not limited to: filing requests for data intakes, processing, filtering & hosting support, while handling a team of 3-5 members.
- Consult with clients where necessary for any data related challenges, delivery , with a full fledged plan of the tasks to be performed with accurate timelines.
- Follow up with Internal teams, based on priority of tasks and assisting other team members in prioritization of tasks, based on Multiple Client requirements,



so SLAs are met.
- Able to handle multiple engagements and Clients at the same time, as there might be recent Matters added for the same or different clients
- Work closely with Managers and above to build KPIs for the team and analyzing the data for better operational efficiencies.
- Reach out to Technical teams including IT, App Support for any slowness and platform related issues, that might hamper Review, document searching or other issues on Relativity and other Proprietary softwares.
- Build training plans for new hires for a smooth transition and assist them with initial setting up of emails, and providing insights
- In cases of delays in delivery, communicate to Clients with an explanation and provide precise time for the next delivery schedule, so there are no further delays.
- Hands-on Administration of Relativity-based hosted matters, including direct client support from review through to

📌 Project Manager, eDiscovery Client Services (Mumbai)
🏢 Augusta Infotech
📍 Mumbai