Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients.
Manage people related metrics such as shrinkage , attrition by driving employee.
Daily follow-ups on pending cases to maximize conversions
Experience in Inbound call centre operations/ KPIs
Resolving service issues impacting Portfolio.
Update feedback trails on system wherever required & sending daily reports to the concerned reporting head.
To effectively manage customer related issues
Call calibration & call quality monitoring
Relevant call centre experience must
Candidate who can speak English, Tamil along with any one regional language (Hindi/Malayalam/Telugu/Kannada)
Day shift & Rotational shift/Rotational week off
📌 Assistant Manager (Chennai)
🏢 Imarque Solutions Private
📍 Chennai
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