Automation and Tool Development Continuously seek opportunities to automate workflows, develop self-sustainable tools, and improve operational efficiency. Incident Management Facilitate partner inquiries and production incidents, ensuring compliance with internal SLAs. Responsibilities include responding to, investigating, and mitigating customer impact. Partner with engineering teams, and other stakeholders to support product launches and other initiatives. Drive observability and monitoring. Always champion engineering and operational excellence. Is a result-driven creative thinker who drives innovation and produces delightful experiences for our customers. Demonstrate data-driven open-minded decision making, have an insatiable curiosity, love to invent and innovate to solve difficult challenges Takes ownership of their work and consistently delivers results in a fast-paced environment. Actively support hyper-care and watch party events, providing real- time operational metrics and insights. Perform health checks on critical applications and services, ensuring uptime and availability.
Write complex queries and scripts, analyze datasets, and pinpoint issues efficiently. Effectively communicate with global partners and stakeholders. Exercise valuable judgment when balancing immediate and long-term business needs. What to Bring Bachelors degree with 5 8 years of experience as a software developer. Proficient in Golang (preferred) or Java languages. Monitoring & Alerting Experience implementing alerting, metrics, and logging using tools like Prometheus, CloudWatch, Elastic, and PagerDuty. Direct experience with at least one cloud provider (AWS, GCP, Azure, or other). Strong expertise in SQL with 68 years of hands-on experience working with databases. Experience building dashboards using tools like Databricks and Grafana. Familiarity with OAuth 2.0 authentication framework.
Experience with tools such as PagerDuty and ServiceNow is a plus. Proficiency with Docker, Kubernete