Role Responsibilities
- Conduct functional analysis, gather requirements, and document business processes
- Provide client training, product demonstrations, and technical support on Ambit ALM/ADI
- Log and manage customer issues via Salesforce, ensuring SLA-based resolutions
- Collaborate with PS and development teams for issue resolution and solution design
Key Deliverables
- Functional and technical documentation including SOW, VOS, and business workflows
- Accurate client training and user support on ALM, ADI, and profitability products
- Root cause analysis and resolution of customer issues with detailed follow-up
- Support in product demonstrations, valuation model understanding, and ALCO reporting compliance
📌 Customer Support Manager (Pune)
🏢 Augusta Infotech
📍 Pune
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