Job title: Customer Service Executive -D - Call Center
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA's). Responsible for relationship building and resolving customer queries / issues in a skilled manner (where applicable). Other responsibilities dependent on process assigned to. Receives customer calls in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
In this role, you will:
Principal Accountabilities and Responsibilities
Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level
Relationship building would be the focus of the role with an approach to improve on existing services provided
Additional privileges and authority would be provided for the specified role. However,



the job holder is restricted to the privileges provided within the process and should be abided by the procedures governing the same. The Assistant Manager Operations (Line manager) would be overseeing the day-to-day operational aspects and would also be seen as the mentor for personal development
Leadership & Teamwork
Support achievement of team objectives.
Participate in development of cohesive teams.
Foster development of co-workers.
Contribute to the creation of a supportive work environment driven by people centric values.
Build professional relationships with colleagues in other areas.
To be successful you will:
Functional Knowledge
Ability to speak and understand English fluently
Ability to write business letters and reports.
Excellent conversational/ telephone skills.
Ability to learn quickly, retain and transfer knowledge appropriately.
Ability to understand and interpret n

📌 Customer Service Executive-D- Call Center (Hyderabad)
🏢 HSBC
📍 Hyderabad