Boomi - Software Support Engineer - Backend Team
Boomi is looking for an enthusiastic individual with a perfect blend of technical understanding and communication skills passionate for helping customers. As a Boomi Software Support Engineer on the Triage Team, you enjoy working with customers, troubleshooting issues, and finding creative solutions to complex technical problems.
Responsibilities
Triage Team members are the catalysts to creating a world-class software support experience for Boomi customers. Working via chat, phone, email, and Boomi s Support Portal, you will engage with our customers to troubleshoot and resolve complex issues with Boomi s IPaaS solutions while setting the priorities and driving the day-to-day activities of the Boomi Support Organization. Working in a quick-paced environment, quickly adapting to changing priorities, and working across organizations are vital skills a Software Support Engineer on the Triage Team must possess.
As a Boomi Software Support Engineer on the Backend Team,
you will also work closely with other members of the Product Support Organization, Customer Engineering, Customer Success, and internal Business Operations Teams to prioritize work and drive problem resolution while effectively managing customer expectations.
A Boomi Software Support Engineer on the Triage Team knows that to make our customers wildly successful, they need to be an expert in Boomi and a wide range of IT concepts. Still, they must also be a teacher detail-oriented and attentive to customer needs.
As this is a customer-facing role, strong communication and presentation skills and customer empathy are paramount. You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a broad audience with technical and non-technical backgrounds.
The ideal candidate will be a decisive troubleshooter, have a passion for helping customers, and comfortable working in a fast-paced environment.
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