1 Job Description Team Coach/SME 1

Position Objective Primary role of a Team Coach will be to be a floor support, who walks the floor and helps CSA with queries to respond to inbound customer inquiries

They may also be needed to take calls during peak volume dates on an as is when basis 2

Business workplace Vertical Operations Process Name Seattle Scope Customer Service 3

Organization chart Reporting To Team Leader/Asst Manager Reportees (if Any) NA 4

Principal Accountabilities Responsibilities R Responsible The Doer - The individual(s) who actually do the job

The degree of responsibility is defined by the accountable person

Responsibilities can be shared

A Accountable The Buck Stops Here - The individual who is ultimately accountable - their neck is on the line if the job isn t done They have the power of veto

Only one A can be assigned to an activity or decision

They can delegate the R (or choose to do them)



C Consulted In the Loop - The individual(s) who need to be consulted prior to a final decision or action being taken

This is TWO-WAY communication

Consulted may not have a direct part in the task but is impacted by its completion

Their input may be necessary

I Informed Keep in the Picture - The individual(s) who need to be informed after a decision or action is taken

This is ONE-WAY communication

Input from the informed party is not necessary - but they will need to know

They may be required to take action as a result of the outcome

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Domestic Voice Versant Team Member (Nagpur)
🏢 Hexaware Technologies
📍 Nagpur