Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a quick-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn,



X, YouTube, and Facebook.

We are inviting applications for the role of Associate, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities
- Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media.
- Provide accurate and timely information to customers regarding products, services, or policies.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Process Adherence: Follow standard operating procedures (SO Ps) and company guidelines to ensure consistent service delivery.
- Maintain documentation and update customer records accurately in the CRM or relevant databases.
- Issue Resolution: Analyze customer problems and provide appropriate solutio

📌 Associate - Customer Care (Hyderabad)
🏢 Genpact
📍 Hyderabad