If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This Director role will manage the resources supporting technology operations. This includes enterprise IT Service Management (Major Incident, Change, Release, etc.), Batch 24x7, Enterprise Command Center 24x7 operations, Test Data Management, Test Environment Management, Observability tooling, and more.
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Job Description Summary
If you’re enthusiastic about delivering secure technological solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you.
Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you
As a Technology Services Leader, you will own end-to-end service life cycle and delivery and lead a team involved in the support of these services. This includes defining, managing, and delivering services in support of technology capabilities, as well as responding and driving continuous service improvement of customer experiences. You’re primarily responsible for ensuring service levels are met and providing strategic direction for the team. Leading people, including, career development, performance management and pay determination – are key to this role.
Job Description
Key Responsibilities:
- Leads resources to drive key performance indicators through productive services management support, expense management and increasing value of Nationwide Technology S