A. Job Objective
- Prompt customer services to achieve high customer satisfaction
- Meet aftermarket revenue targets for the business growth.
- Enhance customer engagement & create business opportunities.
B. Primary responsibilities
Strategic and planning
- Support HOD-Service in execution of aftermarket strategy and increasing CES.
Job Requirements:
- Work authorization for respective region.
- Willingness to travel to customer locations within the defined territory/region or as required to fulfil on site assignments. Occasional international travel required (primarily for onboarding and technical training at Indian based manufactured facilities).
- Valid Passport and Drivers License without limitations.
- Must be able to pass background checks and drug screens, as required.
Functional
Key responsibilities:
- Provide a consistently high and professional level of customer service to all internal and external customers.
- Perform all types of field service and quality related problems associated with the installation, commissioning,
and qualification of processing & packaging machines/equipment.
- Interact with overseas engineering and manufacturing as well as local sales and operations.
- Provide on-site preventative maintenance on processing & packaging machines.
- Provide in office training to customer personnel on the operation & maintenance of equipment.
- Provide support to other service engineers and/or technicians as directed.
- Provide support to internal stakeholders for Corrective and Preventative Action (CAPA)
- Represent & promote ACGs aftermarket customer support business through the recommendation of annual maintenance contracts, spare parts, machine upgrades, etc.
- Prepare and submit all required paperwork and reports in a timely manner.
- Provide feedback to local management and head office after customer site visits.
- Improve customer satisfaction with regular interaction.
- Collect information and inform internal stakeholders on customer trend
📌 Service Engineer (Hyderabad)
🏢 ACG
📍 Hyderabad