Key Responsibilities
- - Booking Management: Handle reservation inquiries, process bookings, and issue confirmations across multiple channels (phone, email, websites, and Online Travel Agencies). [ 1 , 2 ]
- Revenue Inventory Control: Coordinate with the sales and revenue teams to optimize room availability, Average Daily Rate (ADR), and handle overbooking or group allotments. [ 1 ]
- Data Accuracy: Manage and update guest profiles, billing instructions, and room status in the Property Management System (PMS). [ 1 ]
- Cross-Departmental Coordination: Communicate with housekeeping and the front desk to ensure rooms are prepared for VIP arrivals, special requests, and early check-ins. [ 1 , 2 ]
- Guest Assistance Up-selling: Answer questions about property amenities, promote promotional packages, and process cancellations or modifications in a timely manner. [ 1 , 2 , 3 ]

Qualifications Requirements
- - Experience: Typically 1-3 years in hospitality,



specifically in front desk or reservations.
- Technical Skills: Proficiency in modern PMS software (e.g., Opera, eZee, Protel) and OTA extranets (e.g., Booking.com, Expedia).
- Soft Skills: Exceptional verbal and written communication, robust problem-solving abilities, and a customer-focused attitude. [ 1 , 2 , 3 ]

Standard Career Path
- - Entry-Level: Reservation Agent / Front Desk Associate
- Mid-Level: Reservations Supervisor / Front Office Supervisor
- Senior-Level: Reservations Manager / Assistant Front Office Manager / Revenue Manager

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Supervisor (Gurugram)
🏢 Mayfair Hotels and Resorts
📍 Gurugram