Roles and Responsibilities :
- Conduct Automobile Service Process Training to enhance dealer service processes.
- Conduct Automobile Service Process Audits to identify areas for improvement.
- Develop and implement training programs, including Classroom Training, On-the-Job Training, and Coaching.
- Collaborate with teams to improve Post Sales Feedback (PSF) and Customer Satisfaction Index (CSI) scores.
- Handle multiple workshops and travel across locations to provide effective training.
- Compile and present reports to support Head of Department initiatives.

Job Requirements :
- Experience in Service Process Training, CSI, PSF, Kaizen, and Customer Satisfaction.
- Robust understanding of Service Processes, Training Need Analysis, and After-Sales Service.
- Ability to build effective teams, focus on customer needs, and drive results-oriented approaches.
- Excellent interpersonal effectiveness, people development skills, and ownership of responsibilities.
- Timely decision-making abilities and the capacity to withstand pressure.
- A strong background in training and coaching, with excellent presentation skills.

📌 Service Trainer (Patna)
🏢 Strategic Learning Solutions
📍 Patna