Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting recent direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations.
In this role, you will:
Engage and contribute positively towards Change management and sustainable savings in relation to Process Efficiencies. Enable the operating model followed Globally for institutional clients. Take measures to meet target savings for FTE reduction through process re-engineering or efficiency drives.
Observe all project/migration timelines.
Build robust and open business relationships. Conduct monthly BAU calls. Ensure regular minute discussions with BPs to develop relationship and understand requirements. Be the first point of escalation in resolving issues with the Business Partner on a timely & ongoing basis.
Responsible for ensuring that the Trades are processed with quality and signoffs sent within set deadlines. Additional focus on priority clients and strategic approach on valuations should be done keeping the priority clients in mind.
Liaise with other process/support verticals (Reconciliations, Pricing, GDS, CA, CCO, Global Reporting Centre, Training Team, etc.) for the day-to-day process & team management. Meet the KPI threshold. Zero escalation from Business Area/Client.
To maintain HSBC internal control standards and support internal/external reviews including the timely implementation of audit points. Responsibl