ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.

Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world.

ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.

Job Description




We are seeking a proactive Technical Support Engineer to provide technical assistance, troubleshoot issues, and support clients on product and system usage. The role requires strong SQL knowledge, analytical thinking, and the ability to coordinate with clients, delivery managers, and technical teams in a rapid-paced techno-functional environment.

Working hours
- 2:00 PM to 11:00 PM (This is a work-from-office role based in Ahmedabad, Gujarat. Candidates who are willing to relocate to this location are encouraged to apply. Interested candidates may apply for this position)

Essential Duties & Responsibilities
- Manage and resolve support tickets within defined SLAs.
- Troubleshoot application and system issues using SQL queries.
- Document issues and resolutions in the knowledge base.
- Escalate unresolved issues with proper analysis.
- Coordinate with clients, delivery managers, and technical teams.
- Monitor system performance and provide timely

📌 Technical Support Engineer (Ahmedabad)
🏢 ELLKAY
📍 Ahmedabad