Hub Incharge
Role Overview
To manage Manpower, handling escalations & metrics of their designated hub
Rider Management
Providing training to rider partners & grooming
1
Conducting huddle for rider partners on daily basis
2
Managing & monitoring the performance of each rider to improve their performance
3
Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
4
To drive discipline of the safety & hygiene of rider partners
5
Workforce Management
Rider Attrition & attendance management
1
Managing the performance of TLs in hub- providing feedback & inputs for improvement
2
Ensure Career Progression for the TLs working in your hub
3
Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD,
Short Cash, CX Tickets etc
4
Managing & clearance of pendency shipments present in the hub
5
Responsible to delivery shipments within TAT- D0, D1, D2, 6+D
6
Inventory Reconciliation
Check the dashboard frequently for reconciliation of shipments done by TLs
1
Ensure 100% Inventory Reconciliation on daily basis
2




Identify the short or excess shipments in the hub
3
Take action on any kind of fraud or theft of shipment
4
Hub Layout Management
Bifurcation of the hub according to the hub activities
1
Implementation of 5S in hub for maintaining the hub layout
2
Ensuring that FIFO is done in a designated space
3
Designated space of internet, housekeeping, stationery, shipments & inventory
4

Maintaining valuable relationship with the owners & neighbors
5
Escalation Management
Managing the LH/DC volume & vehicle escalations
1
Resolving Rider Payout issue
2
IT, stationery, inventory issue to be managed
3
Managing the escalations raised against the hiring
4
Customer Escalation management within TAT
5
CCTV footage to be shared with the DC team for short/excess shipment
6
Sharing call recordings for MDND cases
7
Operational Excellence
Cash Management (Petty Cash & COD)
1
Loss Management (Damage/Product Swap/Potential Loss)
2
Hub Open House Acti

📌 Hub Incharge (India)
🏢 Shadowfax Technologies
📍 India