Xflow is building cross-border payments infrastructure that provides businesses
access to global markets, starting with those in India and subsequently other
parts of South & South East Asia. We are enabling users to accept and payout
money globally in a simple, reliable, compliant, transparent and financially
compelling manner.

Xflow is hiring for its business operations team. The business operations team
works across three broad areas - user issues, risk & compliance, and
partnerships. The person hired for this role is expected to initially work
across all three domains and specialize across one of them as the team grows.

This critical role involves daily interactions with our users/partners and
helping them with whatever they are stuck on. This role differs from a typical
customer support role, where you respond with pre-created responses. You should
be able to understand the problem and identify what could have caused it. You
must be familiar with Xflow’s systems and understand how our products work.

What will you do





* Onboarding new users as per SLA and following the SOP laid out

* Troubleshoot and solve external user issues

* Analyze our processes and bring about changes to help scale our operations
and improve user experience.

* Interact with bank partners to manage day-to-day operations as well as
escalations

* Partner closely with the Risk team to drive risk investigations and
compliance checks

* Work with the Business & Operations teams in conducting customer due
diligence, sanctions screening,

* and ongoing portfolio and transaction review.

* Ensure the operations team follows processes.

* Bubble up critical issues/insights you gain from all user interactions at the
proper forums to build impactful

* products/resolve existing issues.

* Be a part of building a brand-recent team at Xflow.

Requirements

* User-first mindset and is excited by the challenge of solving complex
problems

* Excellent communication skills, both written and verbal. You

📌 Business Operations (Bengaluru)
🏢 Xflow Payments
📍 Bengaluru