Description

We are seeking a motivated and detail-oriented Customer Support Engineer to join our team. The candidate will be responsible for supporting enterprise-level products on complete data management for customer, troubleshooting customer issues, monitoring system health, and collaborating with cross-functional teams to ensure high availability of Customers Business and performance of services.

This permanent, full-time role is available for hire through our employer of record, Deel.

Requirements

Required Skills/Abilities
- 4+ years of experience in technical customer support
- Strong troubleshooting and analytical skills.
- A solid understanding ofStorage(NAS/SAN), AD, Unix, network troubleshooting experience
- Familiar with basic network structure (Physical interfaces, VLANS, static routes, TCP/IP Layers)
- Familiar with network troubleshooting tools (traceroute, netstat, tcpdump), Capture analysis, etc
- Knowledge of Linux and/or Windows server administration.




- Understanding file-sharing protocols such as SMB/CIFS and NFS.
- Familiarity with networking concepts, DNS, Kerberos, Active Directory, and permissions/ACLs.
- Experience working with enterprise storage or cloud(AWS/Azure/GCP/Wasabi, etc)environments is preferred.
- Positive communication and customer handling skills.
- Ability to work independently and collaboratively in a team environment.
- Knowledge of scripting/automation using Bash, PowerShell, or Python and Certifications is an added advantage.
- Willing to work 24 x 7 shifts environment.

Required Education & Experience
- Bachelor's or master's degree (B.E., B.Tech.,M.Tech., or equivalent) in Computer Science, Information Technology, or related field.
- Minimum4+ years of relevant experience in enterprise technical support or infrastructure support roles.

📌 Customer Support Engineer (India)
🏢 Panzura
📍 India