Role Purpose:
To ensure efficient branch operations, regulatory compliance, and seamless coordination between sales, credit, and operations teams while maintaining high standards of documentation, audit readiness, and process adherence.
Key Responsibilities:
1. Process Compliance Management
- Ensure strict adherence to all operational processes and login checklists at all times.
- Monitor compliance with sanction and disbursement conditions for all loan files.
2. Coordination Workflow Management
- Coordinate effectively with Branch Sales and Credit teams to ensure smooth processing and timely movement of loan files.
- Act as a central point of contact for operational support within the branch.
3. Audit Regulatory Support
- Assist the Location Operations Head during audits, including Concurrent, Statutory, and NHB audits.
- Ensure readiness of documents and processes for internal and external audits.
4. Branch Administration Compliance
- Support the Location Operations Head in maintaining branch infrastructure and administrative compliance as per NHB and organizational norms.
- Ensure all regulatory and internal compliance standards are consistently met.
5. MIS Reporting
- Manage and maintain Branch Operations MIS, ensuring accuracy and timely reporting.
- Track operational metrics and highlight gaps or risks proactively.
6. Regulatory Activities Execution
- Ensure timely and accurate execution of regulatory requirements such as CERSAI, CKYC, and other statutory reporting authorities.
7. Document Management Custody
- Ensure secure storage and proper handling of all loan documents at the branch.
- Oversee timely and secure dispatch of documents to centralized vault storage with quality checks.
Key Skills Competencies:
- Strong understanding of HFC operations and regulatory framework
- Knowledge of CERSAI, CKYC, and NHB compliance guidelines
- Attention to detail and documentation accuracy
- Audit handling and compliance orientatio