Position Overview:

The Area Operations Manager is responsible for overseeing the day-to-day operations across multiple retail locations or production units of a diamond jewelry company within a defined geographic area. The role involves driving operational excellence, ensuring high standards of customer service, managing inventory, leading a team, and meeting business objectives in alignment with the companys strategic goals.

Key Responsibilities:
- Operational Management:
- Oversee and manage day-to-day operations of multiple stores or production facilities in the assigned region.
- Ensure efficient management of inventory, stock, and supplies, minimizing waste and shrinkage.
- Ensure adherence to company policies, quality standards, and compliance with health, safety, and legal regulations.
- Develop, implement, and maintain operational procedures and protocols to streamline workflows.
- Team Leadership & Staff Management:
- Manage and develop a team of store managers, supervisors, and support staff.
- Conduct regular performance reviews, set explicit goals,



and provide coaching and feedback.
- Foster a positive and high-performance culture that motivates employees to exceed sales and service expectations.
- Coordinate training programs to ensure employees are knowledgeable about products, customer service, and operational systems.
- Customer Experience & Sales Performance:
- Drive high levels of customer satisfaction by maintaining high standards of service.
- Monitor sales targets and KPIs for each location and develop strategies to improve sales performance.
- Address and resolve customer complaints or issues in a timely and professional manner.
- Develop strategies for improving footfall, customer engagement, and retention.
- Inventory & Stock Control:
- Oversee stock levels and coordinate with the purchasing department to ensure product availability.
- Analyze inventory trends and sales data to optimize stock management and minimize

overstock/stockouts.
- Ens

📌 Area Operations Manager (Lucknow)
🏢 H.K Jewels
📍 Lucknow