Role Description
Job Title: ServiceNow Solution Architect
Experience: 10+ Years (with minimum 3+ years as a ServiceNow Architect)
Job Summary
We are seeking a highly experienced ServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions across ITSM, CMDB, Integrations, and Workspace experiences. The architect will work closely with clients, stakeholders, and internal teams to provide scalable and high-performing solutions that meet evolving business needs. Knowledge of Financial Services Operations (FSO) and Customer Service Management (CSM) is preferred and considered a valuable addition.
Key Responsibilities
Architecture & Solution Design:
Lead the design and implementation of scalable ServiceNow solutions across ITSM, CMDB, and custom applications.
Architect seamless and effective integrations between ServiceNow and external systems using REST, SOAP, MID Server, and IntegrationHub.
Define and maintain architecture blueprints, data models, and design standards for long-term platform scalability.
Drive the development of Next Experience Workspaces using UI Builder and Workspace architecture best practices.
ITSM & CMDB Ownership
Provide architectural oversight on Incident, Change, Problem, Request, Knowledge, SLAs, and Service Catalog implementations.
Lead the CMDB strategy, including class modeling, data ingestion, discovery patterns, reconciliation, and health dashboards.
Ensure governance around CMDB data model, CI lifecycle, and integrations with asset and service models.
Stakeholder Engagement & Governance
Collaborate with Product Owners, Business Analysts, and Technical Leads to gather requirements and translate them into scalable ServiceNow solutions.
Act as a strategic advisor to clients on ServiceNow capabilities, product roadmap, and platform strategy.
Ensure alignment with enterprise architecture guidelines, platform governance, and security policies.
Development Oversight & Mentoring
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📌 Architect I (Hyderabad)
🏢 UST
📍 Hyderabad